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If a user has problems accessing Testwise, they may need to have their password reset.

When you reset a user password, the user will receive an email containing a link to a page that will enable them to enter details of their new password.

Note: You can only access the Users functional area if you have the relevant user permissions. The School Admin user role can access this area, but the Teacher role does not have access to this area.

To reset a user password

1   Click the Users button  from the Testwise home screen.

 All existing users are displayed within the Users List.

  Find the user whose password you want to reset.

3   Click the Actions button  displayed alongside the user's name.

     The Edit button and the Reset Password button now replace the user name in the first column.

4  Click the Reset Password button .

A green message will be appear in the bottom right corner of the screen, confirming that the reset process has begun.

The user will receive a "You Requested a New Password" email, which will prompt them click a Change Password link.

When they click the Change Password link, the Change Password screen will be displayed, where they can enter their new password.

Once they have entered a new password and clicked the Save button, they will receive a "Password Successfully Changed" email.

The process of resetting a user password is now complete.

5  To return to the home screen, click the Home button 


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