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If a student cannot login to take a test then the following items should be checked:

Teacher or School Admin Tasks

Student Tasks

  • Ensure the student has been given the correct access code
  • Ensure the student has a copy of the Test Taking Instructions for Students and has followed all the steps correctly.
  • Ensure the student has entered the correct web address and typed the access code in correctly. Email both of them to student to ensure that there are no typing errors or type them into their computer yourself. The web address for accessing the Test Lobby is

Frequently Asked Questions (FAQs)


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