You should only have one record per pupil on Testwise. If you have duplicate pupils in your student bank you will need to contact your account manager for instructions for how to request for the details to be merged. We will provide you with a document to complete to instruct us which entry to keep as the master, and which to merge into the master. Duplicate entries may mean that the student testing data is spread across the multiple instances and this can prevent CAT4 combination reports or PT Series year on year progress reports. Please note that once the data has been merged it cannot be retrieved so we advise you to take extra care with this process.